Shipping Policy

(1) GENERAL

1. At Pseudonym Gallery ("we/our/us") customer satisfaction is our priority.

1. We are committed to delivering your orders in accordance with this Policy.
2. In this Policy, we use the term "customer", "you" or "your" to refer to a person who buys goods from us.

1. By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

(2) SHIPPING COSTS

• Flat rate of $10.00
• Free Shipping for orders over $100.00

(b) The above flat rate & free shipping costs do not apply to the following:

1. Large Items
2. Heavy Items
3. Regional / Rural orders
4. International orders

(c) Additional shipping charges may apply and will be advised and invoiced after your order is placed.

(d) If the shipping exceeds the cost of the order, Pseudonym Gallery has the right to refuse fulfillment and you will be refunded the total paid.

1. Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes
2. The following timeframes are estimates only and do not include processing time.
3. Your orders will not be packed and shipped until full payment has cleared.
4. We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.

(4) SHIPPING UPDATES

(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email

(5) CLICK AND COLLECT

(a) We provide the option of click and collect which means you can place the order online and pick it up at Pseudonym Gallery. 

1. It normally takes 48 (forty-eight) hours from the time of order to pack and set your order.
2. Collection times are dependent on opening hours of the gallery or by prior arrangement.
3. Once your order is ready for collection, you will receive a notification through the following method: Email
4. Your order will be automatically cancelled if it has not been collected within the following period (from the time that you placed the order): 10 Business days unless you have contacted the gallery and alternate arrangements have been made and agreed to by both parties

Australian Consumer Law

1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
3. Under the Australian Consumer Law:
   Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
5. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
6. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
7. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
8. If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
9. If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.

Change of Mind

We do not offer any refund if you simply change your mind, or find the same product cheaper elsewhere.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product you purchased if:

1. You misused the said product in a way which caused the problem.
2. You knew or were made aware of the problems) with the product or service before you purchased it.
3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
4. Any other exceptions apply under the Australian Consumer Law.